RackStar Networks Equipment Purchasing Policies

Customer acceptance of equipment sold by RackStar Networks constitutes agreement to the following terms and conditions:

Customers and Quotes

RackStar Networks provides accurate verbal and written quotes via phone or email. Pricing, availability, and delivery timelines may vary slightly due to market conditions, inventory status, manufacturer lead times, or changes in product configuration between the time of quotation and order placement. All equipment is subject to prior sale.

Purchase Orders

Due to the technical and logistical complexity of enterprise networking equipment, RackStar Networks requires one purchase order per transaction. Orders cannot be processed without a valid PO. Once processed, a sales invoice is issued to the customer. It is the customer’s responsibility to review the invoice carefully and confirm that all details are accurate

Order Cancellation

Orders may not be canceled once placed except for good cause. RackStar Networks reserves the right to decline future business with customers who repeatedly cancel orders without justification, refuse delivery, fail to remit payment as agreed, or initiate stop-payment actions after goods or services have been provided.

Returns and Exchanges

If you are not fully satisfied with your purchase and the item was shipped from existing RackStar inventory, returns may be accepted within 15 days of delivery, provided the equipment is in original condition and packaging. Approved returns are subject to a 20 percent restocking fee.

Items sourced specifically to fulfill a customer order and not stocked at the time of purchase are non-returnable. Customers are responsible for all freight charges associated with returns. Unless otherwise stated, all sales are final.

Completeness

Each shipment includes a packing slip detailing the contents of the box. Customers are responsible for verifying all items against the packing slip upon receipt and must notify RackStar Networks immediately of any discrepancies.

Packaging and Shipping Damage

RackStar Networks packages equipment using professional-grade materials, including foam, bubble wrap, and reinforced cartons. In the event of shipping damage, the customer must notify the carrier immediately upon delivery. RackStar Networks will work directly with the customer and the carrier to resolve the issue as efficiently as possible.

Shipping

Orders are typically shipped via FedEx or an equivalent carrier using the customer’s preferred shipping method or account, unless otherwise arranged in advance.

Sales Tax

California customers are subject to applicable state and local sales tax. Tax-exempt organizations must provide valid exemption documentation at the time of order placement to avoid being charged sales tax.

Equipment Condition, Warranty, and Exchanges

RackStar Networks sells new, unused (original packaging), and pre-owned networking equipment. Pre-owned equipment includes a standard 30-day warranty, with extended coverage options available. Warranty coverage applies to DOA equipment or failures that prevent the device from operating within manufacturer specifications.

Warranty coverage does not extend to misuse, improper installation, environmental damage, or operational errors. All warranty returns require prior authorization. Upon receipt of approved warranty equipment, RackStar Networks will repair, replace, or issue a refund within five business days, as appropriate. All equipment remains subject to prior sale.