RAPID REPLACEMENT
Advanced Hardware Replacement
Advanced hardware replacement on defective units—typically next business day—based on equipment availability.
STARGUARD WARRANTY & SUPPORT
Flexible Protection for the Equipment Your Network Depends On.
StarGuard™ is RackStar Networks' warranty and support program for networking equipment. Coverage options are available for 1, 3 or 5 years on all networking equipment.
Every device RackStar sells undergoes a comprehensive 48-hour validation process, including 24 hours of incoming inspection and 24 hours of outgoing testing, to help ensure reliability and deployment readiness.
The program combines hardware replacement support, technical assistance and lifecycle coverage options so organizations can maintain a defined support path for both current and legacy network equipment.
WHY CHOOSE STARGUARD?
Keep a Defined Support Path Around the Hardware.
StarGuard combines replacement support, technical expertise and lifecycle coverage in a program designed for networking environments that may include both current and pre-owned equipment.
The details below reflect the current StarGuard program commitments and should be read together with the applicable warranty documentation.
GLOBAL COVERAGE
Worldwide Inventory Footprint
RackStar maintains a worldwide inventory footprint, enabling fast replacements and logistics coverage wherever your operations are located.
CERTIFIED TECHNICAL EXPERTISE
8x5xNext Business Day Support
Certified engineers are available for 8x5xNext Business Day support, providing access to qualified technical assistance.
END-OF-LIFE PRODUCT SUPPORT
Support Beyond OEM Warranty Expiration
Even after OEM warranty expiration, StarGuard continues to provide lifetime technical support for legacy and EOL network gear.
FLEXIBLE TERM OPTIONS
Choose 1, 3 or 5 Years
Choose the protection level that fits your environment: 1, 3 or 5 years, with renewal and extension options for ongoing assurance.
48-HOUR VALIDATION PROCESS
Inspection Before the Equipment Arrives. Testing Before It Leaves.
Every device RackStar sells is subject to the current StarGuard validation process described below.
24
HOURS
INCOMING
Incoming Inspection
The first 24 hours of the validation process are dedicated to incoming inspection.
24
HOURS
OUTGOING
Outgoing Testing
The second 24 hours are dedicated to outgoing testing before the device is shipped.
RMA & REPLACEMENT PROCESS
What to Have Ready When a Covered Unit Fails.
If a unit fails during the StarGuard warranty period, RackStar Networks will promptly process a replacement. The information below reflects the current RMA procedure.
BEFORE CONTACTING RACKSTAR
Identify the Defective Item
Confirm the specific unit that has failed.
Gather the Required Details
Have the purchase order number, date of purchase, serial number and reason for return available. Including your RackStar quote or invoice number helps expedite processing.
Contact Your RackStar Representative
Provide the information above to your RackStar Networks representative.
WHAT HAPPENS NEXT?
RackStar evaluates your request within 8 business hours.
Upon approval, RackStar issues an RMA number and provides return shipping instructions.
A replacement unit is shipped within 24 hours of RMA approval when inventory is available.
Customers must return the defective unit within 5 business days of RMA issuance.
NEED TO START A WARRANTY REQUEST?
Have the equipment and purchase details ready before contacting RackStar.
WARRANTY EXCLUSIONS
Conditions Outside StarGuard Warranty Coverage.
The StarGuard warranty does not cover products that have been modified or subjected to abnormal conditions such as physical, electrical or environmental damage, misuse or negligence.
Water or liquid exposure
Bent pins, cracked chassis or broken components
Burnt circuitry or thermal damage
Power surge or electrical overload
PROGRAM DOCUMENTATION
Review the StarGuard PDF for the current warranty and support program information.
STARGUARD WARRANTY & SUPPORT @ RACKSTAR
Need Help With a StarGuard-Covered Unit?
Identify the defective equipment and gather the purchase order number, purchase date, serial number and reason for return before contacting your RackStar Networks representative.